What is your BATNA: Best alternative to
a negotiated agreement? An example of how to successfully negotiate
with your creditor.
Whether you realize it
or not, most of us use negotiations in our daily life. From dealing
with the kids, employers' or your neighbor, you are a negotiator
in the best sense. You negotiate everyday and don't even realize
it. Parents are great negotiators because of their kids. Kids
constantly question your decision and you always come up with a
good answer don't you? One of the most important factors in debt
negotiations is the ability to communicate with others on such a
level that wins the opponent over without their ever realizing it.
You need and want to be that good!
You can do hard negotiations
or soft negotiations but why not use the most successful negotiations
developed by Harvard Negotiations Project called Principled Negotiations.
The premise behind this type of negotiations is that it is neither
hard or soft but a combo of both. This type of negotiations is excellent
because you negotiate on merit rather than position. Instead of
trying to beat down the other side, you simply find merit gains
for both sides rather than focusing on haggling. Many great
debt negotiators use this system and are quite successful.
Using fair standards,
independent of each side, you begin to see negotiations in a new
light. You are separating the people from the problem and focusing
on your interest not position. Having a tug-a-war over a position
rarely yields a positive result for you unless you are the more
powerful one. What we will use here today is principled negotiations
with a creditor. Think it can't be done? Think again! We will be
using a real settlement that we achieved using this exact negotiations
tactic.
Not only did our negotiation
tactics work but with one of the hardest in the creditor industry.
Bank of America. They are infamous for completely ignoring other
options even when it can be in their favor. They come from the old
school and the upper management team can seem like old work horses
rarely open minded. Our persistence and BATNA positioned us for
a better deal for the client.
How it works
We will be negotiating for a repossession
balance and a judgment
that is due to be awarded in 11 days. Talk about time constraints
and motive. This could really be a tough one. Bank of America not
only sued Joe Consumer for a deficiency balance but they also took
his car. Or did they? As we begin negotiating this case, lets
look at our merits of position. Technically, B of A seems to really
have us. Why would they want to negotiate the deal? They already
served him for a judgment, placed a REPO on his credit report and
now are looking to painlessly collect the judgment because they
have all the information where Joe Consumer works.
So what can we possibly
bring out to get their attention and cooperation? Well, for starters
there is always some area for negotiations in just about any case,
as tiny as it may seem, but this one did prove to be tough because
the normal things a negotiator looked for were not there. The credit
record was accurate. The statute
of limitations on the debt was not expired, the debtor could
not claim improper service of the impending judgment and B of A
had their loan documents and collection records all in order. We
could find no obvious violations of the debtors rights. So
we set out to navigate the case from the beginning.
We know this was a repossession
on a 1996 Ford Mustang. The debtor had a repo on his credit reports
but we found the car still in his driveway. Why would B of A have
a repo and a judgment but not the car? That would have been the
first thing they picked up, don't you think? Well, the car was totaled.
In a big crumpled ball in the driveway. Bank of America had been
telling the debtor all along that they were going to come and get
it but they never did. It remained in the driveway of his home for
over a year.
Pouring over the facts
with the debtor, we found that his auto insurance on the car had
lapsed. Thus the reason why B of A was not paid off by the insurance.
The balance on the loan was $9300.00 and there was no car insurance.
Seems like the debtor made a huge mistake by not doing what he agreed
to do which was to keep the car covered at all times to protect
the banks interest. But he did keep it covered until it lapsed one
time, a pure and simple oversight. How were we going to negotiate
this with Bank of America.
They really seem to have
their ducks in a row and to anyone it would seem a cut n dry- debtor
loses again case. Not so fast. We looked into the fact that B of
A may not have acted reasonable in protecting their own interest.
We contacted them and asked why B of A did not add forced insurance
on the car? Anytime a bank gives a loan for an automobile they require
full insurance. If it lapses, they tack on huge insurance fees also
know as forced insurance or PMI. B of A answered with, we
don't like to pay for that coverage on loans under $10,000.00.
It is too costly for
the loan so we don't do it!. Did B of A act reasonable in insuring
that they protected their own security interest? We didn't think
so and used that as our BATNA. By using the inadequate protection,
sheer persistence along with a financial statement regarding the
debtors finances, we negotiated with B of A to accept 50% of
the debt and cancel the court date which was only 11 days away!
Had that judgment gone through then the debtor would have had a
repo and a judgment on his credit for 7 years or more, both detrimental
to his credit report and double the damage. Not to mention owning
$9,000.00 + fees and collection costs.
B of A agreed to cancel
the court date (set aside without prejudice), accept 50% of the
debt and allow the debtor to keep the car to sale it for scrap which
he did and made about 900.00. What was the motivating factor for
B of A to negotiate? The fact that they did not follow adequate
measures to protect their own security interest. They took no proactive
steps to make sure the collateral stayed protected and probably
new that we could make a big enough deal out of it to get the judge
to reduce the judgment and not list it as a repo because it was
in essence an unsecured loan by Bank of America's own doing.
No effort was taken to
adequately protect their interest which resulted in an unsecured
loan and nothing more. We searched for merit in this case, not who
held the stronger position. We separated the bank from the facts
and did not attack or belittle anyone. The negotiations went both
smooth and friendly. The debtor paid 5500.00, got to sell the car
for scrap and received proof that the judgment hearing was canceled.
As for his credit report, he is fighting it as an inaccurate listing
because the car was basically unsecured and not technically a repo.
So far B of A has yet
to contest the rating because the debtor stuck to his claim that
the loan was nothing more than an unsecured loan because of B of
A's lack of protecting their own interest through forced insurance.
With that angle he may be able to reduce the rating to a settled
loan and that's if B of A even verifies it, which so far they have
not. If they do verify it, the debtor has the settled agreement
in writing. The agreement states that the bank will cancel the judgment,
take 50% as "Full Satisfaction" and allow him to keep
the vehicle.
If you are deep in debt
and hinging on bankruptcy, debt negotiations may be for you. It's
a better option than debt management
if you qualify. DN does require that you have some money set aside
or the ability to borrow enough for a proposed settlement. DN can
literally save your credit rating by avoiding a bankruptcy and a
dragged out debt management plan where the success rate is less
than 20%. Get a FREE debt negotiations
consultation today and see if it works for you.
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